Administrative Assistant III

Description

7 am - 3:30 pm Virtual Interview PPE required: Steeltoe boots, safety glasses Will need to access warehouse floor at least 2x a day for a few minutes - inventory management Most of time will be spending in office setting THE ROLE: The Service Center Specialist will be responsible for performing duties related to the running and maintenance of the shop, sales and branch operations ensuring that customer contracts, billing, invoicing and issues of any administrative nature are resolved in a timely fashion. This role is critical to ensure proper documentation, payment and resolution of customer issues. CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Manage inbound phone calls, online inquires and customer walk-ins Ability to perform operations and logistics tasks; scheduling technicians, deliveries and equipment Strong collaboration with customers and branch staff on dealing with issues Process customer requests such as order placement over the phone, in person or via e-mail Ability to document tasks in process flows Answer standard or non-routine product questions and direct questions to appropriate service or sales personnel when necessary Enter orders and arrange delivery to all sites and locations per the individual agreement including an understanding of the agreement of freight terms May be required to handle contract renewals and contract maintenance or changes of simple configuration or change of purchase order Reviews autorenewals of contracts and supports contract additions identified by branch staff Support Service Shop Technicians in completing work orders and pulling necessary parts for product repair Supports branch staff in compiling metrics Assists branch manager and service staff ensuring customer requests are completed in a timely manner Ensure correct time entries and appropriate billing is maintained for projects and service engagements Obtain and updates forms of payment to process for service orders from customers Ensures all service operations and part numbers are added to service orders Create and maintain safe working environment and culture within the organization Take care of internal and external customer needs and expectations Demonstrates high impact culture through innovation, accountability and empowerment Must be able to function in a team environment; usually works with direct supervision but can work independently QUALIFICATIONS: High school diploma or equivalent plus 2 years of applicable work experience Computer proficiency to include Microsoft Suite and math skills Able to executive tasks with medium levels of autonomy; limited guidance required for complex tasks Able to collaborate with other disciplines Ability to understand concepts in execution and strong organization skills Understanding of general business concepts Strong communication skills between team members Solid User of standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint) Fluency in relevant ERP systems Basic understanding of typical IT business tools Standard weekly job hours: 40 hours.