Product Support Specialist / Medical technologist

Description

This is primarily to support phones calls from customers using medical device products. There is about 20% email communication with customers. Require a bachelor's degree with clinical, medical, technical and engineering background.

Technical Support

• Client Point of Care, bedside of patient
• Two drops blood
• 1-2 yrs Exp
• Science background, Medical Devices experience, trouble shooting skills
• How to professional
• BS Degree
• Clinical Exp.
• Users are Point of Care corrindators, nurses, lab techs, out paitents.
• Healthcare providers
• Tier I, Software updates,
• 80% phone support
• 20% Email

Experience:

• 3 - 5

Skills:

• Candidates should have previous experience in an FDA regulated environment.
• Must have the ability to assimilate complicated technical information, have independent decision-making skills in a critical, fast-paced setting and must be able to use these problem-solving and troubleshooting skills to resolve product issues.
• Candidates must have the ability to clearly, concisely and accurately convey communications, to work independently and in groups, as well as an aptitude to use various types of databases and other computer software to complete tasks.

Education:

• Bachelor's degree or equivalent experience, preferably in the sciences or a medically-related area (such as but not limited to Biology, Nursing or similar).

Duties:

• The chosen Candidate will provide direct support to internal and external customers on the business's portfolio of products.
• He/She will respond to simple and intermediate customer inquiries via multimedia channels, analyze complaints, diagnose probable causes, systematically eliminate alternatives, provide troubleshooting solutions, educate as appropriate and then follow-up as necessary.
• He/She will also be responsible for implementing and maintaining the effectiveness of the Quality System, document complaints in accordance with Quality standards, recognize and communicate trends in product issues and their impact on customers.
• This is primarily to support phones calls from customers using medical device products.
• There is about 20% email communication with customers.
• Require a bachelor's degree with clinical, medical, technical and engineering background.