Senior Business Process Reengineer

Description

Summary of Position:

• The Bureau of Human Resources and Labor Relations within NYC Department of Health and Mental Hygiene is seeking a dynamic team player who is highly motivated, organized, creative and detail-oriented to serve as a Senior Business Process Engineer for a Human Resources Business Operations Transformation project geared towards analyzing and optimizing HR Workflow processes which are paramount to improving efficiency, transparency, and agencywide communications across all Divisions/Business Units.
• Responsibilities include process documentation, process design, process optimization, process analysis, process reengineering, quality control, as well as identifying target areas for process automation and quality assurance.

Job Duties:

• In conjunction with a Human Resources expert, collaborate with the CLIENT project management team, the Division of Information Technology, and all impacted stakeholders from Human Resources and other business units. agency-wide to drive root cause analysis and develop corrective actions and preventive measures.
• Conduct detailed proactive analysis and evaluation of existing Human Resources business processes and process changes, identifying areas for improvement in operational workflows and recommend appropriate business reengineering solutions.
• Create process maps and flowcharts to help stakeholders visualize and understand recommended process changes.
• Document system and data flow to recommend integration optimizations.
• Design and prioritize process optimization strategies to enhance efficiency, reduce time lags, eliminate bottlenecks, and improve the experience of Human Resources, Job Candidates, and Agency Staff.
• Track business process reengineering performance against identified opportunities and KPIs (both efficiencies and growth) in conjunction with HR and DIT executive leadership and project management team.
• Recommend priorities for process change implementation and training.
• Lead process validation activities, including protocol development, execution, documentation, ensuring compliance with CLIENT, City of New York, and other regulatory requirements.
• Creates reports to document process status and changes.
• Develop professional presentations to display gap analysis and recommendations to stakeholders, Steering Committee, and other agency leadership as needed.
• Report progress, work plan, and roadblocks to CLIENT project team
• Stay up to date with the latest advances in process engineering technologies, methodologies, and best practices.
• Research and apply most current Human Resources Industry standards to modernize processes where appropriate

Qualifications and Requirements:

• Bachelor’s degree in Business Administration, Human Resources Management, Health Information Technology, Computer Science, or a relevant field.
• 5+ years of proven experience as a process engineer or change agent, including Human Resources reengineering projects
• Proven experience with projects using Human Resources Information Systems
• Skill in translating analytics and statistics to marketing-style presentations and documentation.
• Expert understanding of data flows, system flows, and software integrations.
• Strong knowledge of business analysis and process optimization tools and techniques
• Excellent analytical skills
• Proven ability to identify, assess, and solve problems.
• Proficient in process analysis, process modelling
• Excellent problem-solving and analytical skills with the ability to identify and resolve complex process issues.
• Effective communication and interpersonal skills to collaborate with cross-functional teams and stakeholders
• Ability to prioritize tasks and meet deadlines