Senior Benefit Specialist

Description

Position Summary

• The Contract Senior Benefit Specialist position will support the Total Rewards Analysts.
• This is a key role within the Human Resources department, responsible for the administration of our health and welfare benefits across the United States, Puerto Rico and Canada.
• This position provides escalation support, which means knowledge of industry standards and compliance with federal and state regulations is essential.
• The Senior Benefits Analyst will work closely with our internal HR partners, finance, legal, etc. to administer benefits programs that align with company goals and enhance employee satisfaction.
• This role requires advanced analytical skills, a deep understanding of benefits regulations, and the ability to communicate complex information clearly.

Detailed Position Responsibilities

• Partner with Total Reward Analysts (Benefit Analysts) to understand process and compliance
• Serve as point of contact for Tier 1 (Benefit Specialist) inquiries
• Provide excellent customer service and respond to Tier 2 (Benefit Analyst) ticket/cases
• Partner with internal departments to ensure accurate benefit data/deductions
• Respond to vendor and carrier inquiries
• Monitor and coordinate Knowledge Base Article updates
• Process invoices and work with vendors and internal department to answer inquiries and solution escalations
• Assist with all facets of annual enrollment and year-end processes including 1095 process
• Run/provide reports and perform audits as needed
• Assist with compiling data for survey completion
• Provide additional support as needed

Desired Experience and Qualifications

• 5+ years benefits administration
• 2+ years senior benefits administration
• Experience managing their-party vendors
• Subject Matter Expert level knowledge of benefit plans, ACA, HIPAA, COBRA and ERISA required
• Working knowledge of FMLA, 401(k), Medicare, etc. preferred
• Experience with HRIS systems - Workday preferred.
• Experience with various benefit administration systems
• Strong analytical and project management skills with attention to detail
• Demonstrated ability to thrive in a complex, fast-paced environment
• Highly collaborative, ability to use independent judgment, prioritize multiple projects, and adapt to change while meeting deadlines
• Professional certification preferred (PHR, SHRM-CP, CEBS)
• Bilingual in Spanish and English preferred